TERMS & CONDITIONS

Nature of the service 

The In-Between is a written check-in service and because of this, it’s not counselling, psychotherapy, or a substitute for professional mental health treatment. It won’t involve clinical assessment, diagnosis, or treatment planning. Responses are general guidance informed by professional training and are not a therapeutic intervention. 

Communication scope 

This service is only for one person's reflections and questions about their relationship. It isn’t a mediated or joint service between both partners and correspondence should come from one nominated email address for the duration of the four weeks. Please send all correspondence to hello@betterdayscounselling.com.au 

Duration and structure 

The service runs for four weeks from your first email.  You will receive one reply per week if you chose the Weekly Support option and two replies per week if you chose A Little More Support option.   

Response times 

Replies are provided within 48 hours of your email being sent, Monday to Friday. Emails sent on weekends or public holidays will be replied to within 48 business hours from the next business day. 

Not suitable for crisis or clinical complexity 

This service isn’t appropriate if you are currently experiencing: 

• thoughts of suicide or self-harm 

• domestic or family violence, coercive control, sexual or child abuse or 

• a mental health crisis requiring clinical intervention.  

If any of these become known during the course of the In-Between Service, you will be referred to appropriate crisis services and the In-Between service will end.  

In an emergency, please contact 000 or present to your nearest emergency department. 

Confidentiality and privacy 

What you share with me stays private between us, with the following exceptions, which are the same exceptions that apply across all professional counselling practices in Australia:  

• If I have genuine concern that you, or someone else, may be at risk of serious harm  

• If something you share indicates a child is being abused or is at risk of abuse  

• If you disclose involvement in a serious criminal act  

• If I am required to release information under a court order or subpoena  

In any of these situations, I may be required to act in line with my professional and legal obligations including, where necessary, sharing relevant information with the appropriate authorities or services.  

Please also note that standard email is not a fully secure communication method and therefore, please avoid including highly sensitive identifying details you would not want intercepted.  

No guarantee of outcome 

This service offers reflection, information and suggestions. It does not guarantee a particular outcome for your relationship and it is not a substitute for couples counselling if deeper or ongoing support is needed. 

Payment and refunds 

Payment is required in full before the service begins.  

If you change your mind after your purchase, please contact me within 24 hours of your purchase and I’ll issue a full refund.   

After that time, change-of-mind refunds are not available.   

Ending the service early 

Either party may end the service before the four weeks are complete. If the service is ended by Better Days Counselling due to unsuitability (for example, disclosure of a crisis or clinical need), any unused portion may be refunded at the discretion of Better Days Counselling. 

Use of content 

Replies are written for you personally and are not to be shared, published, or redistributed without permission.